TeleSpher Global is committed to provide exceptional services and ensure that our customer is getting best experience with our platform. Please take a moment to review our refund policy for our products. 

1. Eligibility for Refunds

• Free Trial: If you are using our free trial period and you decide that our service is not a good fit for you, no charges will be applied, and no refund is necessary. 

• Subscription-Based Plans: Refunds are not available for any subscription fees already paid. We offer a 3-day money-back guarantee for new customers who are dissatisfied with our service (valid for the first subscription charge only). 

• Refunds are not available for ongoing monthly or annual renewals. You may cancel your subscription at any time to prevent future charges. 

2. How to Request a Refund

• If you're eligible for a refund based on our 3-day money-back guarantee, you can contact our support team at info@teleSpherglobal.com within 3 days from the date of your first payment. 

• Please include your account information, reason for cancellation, and any relevant details to help us process your request. 

3. Refund Process

• Once your refund request is approved, we will process the refund to your original method of payment within 7-10 business days. 

• Refunds will only be issued for the initial payment (for monthly/annual plans), not for any additional charges after the initial subscription. 

4. Cancellations

• You can cancel your subscription at any time through your account settings on our platform or by contacting our support team. 

• Once your subscription is canceled, you will retain access to the service until the end of the current billing cycle. 

5. Non-Refundable FeesThe following charges are non-refundable:

• Fees for add-ons, premium features, or services that were purchased separately. 

• Charges that occur after the initial refund request period (e.g., after 3 days). 

6. Exceptions

• In some cases, we may offer refunds outside of our standard policy at our sole discretion. This may occur if there is a technical issue on our end, or if you experience an issue that we are unable to resolve to your satisfaction.